Terms and Conditions
1. General Provisions
Access to the rented property is permitted from 5:00 PM on the day of arrival. The property must be vacated by 11:00 AM on the day of departure. Any exceptions must be agreed upon in advance and expressly authorized by Ibiza My Villa.
2. Arrival Procedure and Additional Services
After booking confirmation, Ibiza My Villa’s Concierge Department will contact the reservation holder to organize arrival details and any additional services (transfers, car rentals, experiences, etc.), which are not included in the accommodation cost. Access to the property will only be granted after the online check-in has been completed by all guests. This procedure is mandatory by law and is a prerequisite for entry.
3. Mandatory Online Check-in
In accordance with Royal Decree 933/2021, online check-in must be fully completed before arrival. Failure to comply may result in administrative sanctions and legal denial of access.
4. Late Arrivals
Arrivals between 9:00 PM and 9:00 AM are subject to an additional charge of €100. The client must notify us in advance so that a qualified team member can be arranged for check-in.
5. Security Deposit
A mandatory security deposit must be paid as instructed. In the absence of damage or violations, it will be refunded within 48 hours after check-out. Any issues must be reported within 24 hours of arrival. Failure to report implies acceptance of the property’s condition. A fixed administrative fee of €50 will apply to any deduction made for damages or services.
6. Check-out and Departures
The property must be vacated by 11:00 AM. Failure to comply will result in a €250 penalty deducted from the deposit.
7. Car Rental
Due to the remote location of many properties, car rental from a reliable company is highly recommended. Our Concierge can assist with this service.
8. Telecommunications
Fixed telephone lines are not guaranteed. Guests are advised to bring mobile phones with sufficient credit. Signal strength may be poor in some rural areas.
9. Waste Management
Guests are responsible for proper disposal of garbage. Trash left in the property at departure will result in a deduction of €50 to €100 from the security deposit.
10. Conduct, Noise, and Events
Organizing events, parties, hosting undeclared guests, or exceeding the property’s capacity is strictly prohibited. Violations will result in immediate contract termination, eviction without refund, and possible police involvement. Noise must not exceed 45 decibels between 11:00 PM and 9:00 AM.
11. Cleaning
The property must be returned in the same condition as delivered. A fee of €50 to €100 will apply if not properly cleaned.
12. Keys and Devices
Loss of keys will incur a minimum charge of €150 for lock replacement and €100 for each missing remote control.
13. Furniture and Modifications
It is strictly forbidden to rearrange furniture or make any structural modifications to the property.
14. Capacity and Occupancy
The property must not be occupied by more guests than indicated. Violation may lead to eviction or additional fees.
15. Pets
Pets are only allowed with prior written authorization. Unauthorized pets will result in cancellation of the contract, eviction, and forfeiture of all paid amounts.
16. Cancellation Policies
• Up to 14 days before arrival: 50% penalty.
• Within 14 days of arrival: 100% penalty.
• Non-refundable rates: 100% penalty at any time.
• Insured rate BeSafe: guarantees cancellation for any documentable cause and offers
a refund of up to 100% of the prepaid amount compliant with the regulations of
the insurance policy applied at the time of booking. Before booking, read the Insurance Policy at
https://www.travel.besafesuite.com/insurances/besafe-plus
If cancellation occurs on our part, an equivalent alternative or full refund will be offered.
17. Claims and Anomalies
Any issues must be reported before check-out. No complaints will be accepted after departure.
18. External Works
Ibiza My Villa shall not be held liable for any inconvenience caused by nearby public or private construction works.
19. Utilities
Temporary interruptions of electricity, water, or internet due to external causes are not the responsibility of Ibiza My Villa or the property owner.
20. Travel Insurance
The rental agreement does not include travel insurance. Guests are advised to obtain adequate coverage before departure.
21. Liability
Ibiza My Villa and property owners are not liable for theft, loss, or damages resulting from improper use of the property.
22. Jurisdiction and Applicable Law
Any disputes will be subject to the exclusive jurisdiction of the Court of Ibiza and governed by Spanish law.
PRIVACY POLICY
"YOUR DATA SAFE".
Information in accordance with data protection regulations.
In Europe and Spain there are data protection regulations that are mandatory for our company.
Therefore, it is very important for us that you fully understand what we are going to do with the personal data we ask you for.
In this way, we will be transparent and give you control over your data, with simple language and clear choices that will allow you to decide what we will do with your personal information.
Please do not hesitate to ask us if you have any questions after reading this policy.
Thank you for your cooperation.
- Who are we?
o Our name: IBIZA MY VILLA GROUP, S.L.
o Our CIF / NIF: B44681880
o Our main activity: Real estate services
o Our address: AVDA. PEDRO MATUTES NOGUERA, Nº109 LOCAL 3, CP 07800, PLAYA DEN BOSSA ( IBIZA) (Balears (Illes))
o Our contact telephone number: +34 971 199 178
o Our contact e-mail address: info@ibizamyvilla.com
o Our website: www.ibizamyvilla.com
o For your trust and security, we inform you that we are an entity registered in the following Trade Register: Number 13050032
We are at your disposal, do not hesitate to contact us.
- What will we use your data for?
In general, your personal data will be used to deal with you and to provide you with our services, including electronic commerce, also known as e-commerce, which consists of buying and selling products or services electronically.
The personal data you provide us with through application forms, as well as those included in your CV, will only be used to enable you to participate in the various selection processes we organise.
It may also be used for other activities, such as sending you advertising or promoting our activities.
- Why do we need to use your data?
We need your personal data in order to be able to interact with you and provide you with our services, including e-commerce services. To this end, we will provide you with a series of check boxes to enable you to clearly and easily choose how we use your personal data.
All the information we request from you will be used to help us properly conduct the buying and selling relationship between you and us. Information such as addresses or telephone numbers, which may appear to be unrelated to the e-commerce business, will only be used to ensure that you benefit from the products purchased through this site.
The information you provide must be accurate so that e-commerce services can be provided consistently and effectively. It is also in your best interest to always update the information you provide to us to avoid future errors or confusion that could affect the proper delivery of services.
- Who will know the information we request from you?
In general, only duly authorised personnel of our entity will be able to know the information that we request from you.
Similarly, entities that need access to your personal data to enable us to provide you with our services will also have access to your personal data. For example, our bank will know your data if payment for our services is made by credit card or bank transfer.
Similarly, public or private entities to which we are obliged to provide your personal data in order to comply with any law will be aware of your information. To give an example, the tax law obliges us to provide the tax authorities with certain information on economic transactions exceeding a certain amount.
In the event that, outside of the above-mentioned cases, we need to disclose your personal data to other entities, we will ask you for prior authorisation through clear options that will allow you to decide on this.
- How do we protect your data?
We will protect your data with effective security measures according to the risks associated with the use of your information.
To this end, we have adopted a data protection policy and annual checks and audits are carried out to ensure that your personal data is always safe.
- Will we send your data to other countries?
There are countries in the world that are safe for your data and others that are not so safe. For example, the European Union is a safe environment for your data. It is our policy not to send your personal data to any country that is not safe from a data protection point of view.
In the event that, in order to provide you with the service, it is necessary to send your data to a non-secure country such as Spain, we will always seek your prior consent and implement effective security measures to reduce the risks of sending your personal data to another country.
- How long will we keep your data?
We will retain your data for the duration of our relationship and for as long as required by law. At the end of the applicable legal periods, we will dispose of it in a safe and environmentally friendly manner.
Personal data provided when submitting an application or job application will be retained for a period of one year from the date of submission. At the end of this period, we will securely delete them.
- What are your data protection rights?
You can contact us at any time to find out what information we hold about you, to rectify it if it is incorrect and to delete it at the end of our relationship, where this is legally possible.
You also have the right to request the transfer of your information to another entity. This right is called 'portability' and may be useful in certain situations.
To request one of these rights, you must submit a written request, accompanied by a photocopy of your identity card, so that we can identify you.
Specific forms for requesting these rights are available at our offices and we offer you our assistance in filling them out.
To learn more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.agpd.es).
- Can I withdraw my consent if I change my mind at a later date?
You can withdraw your consent if you change your mind about the use of your data at any time.
For example, if you were once interested in receiving advertising for our products or services, but no longer wish to receive it, you can let us know by using the opt-out form available from our offices.
- If you feel that your rights have been ignored, where can you complain?
If you feel that your rights have been ignored by our entity, you can file a complaint with the Spanish Data Protection Agency, through one of the following means:
o Electronic website: www.agpd.es
o Postal address:
Spanish Data Protection Agency
C/ Jorge Juan, 6
28001-Madrid
o By telephone:
Tel. 901 100 099
Tel. 91 266 35 17
Filing a complaint with the Spanish Data Protection Agency is free of charge and does not require the assistance of a lawyer or solicitor.
- Will we profile you?
It is our policy not to profile users of our services.
However, there may be situations where, for the provision of services, for marketing or other purposes, we need to profile information about you. An example would be using your purchase or service history to enable us to offer you products or services tailored to your tastes or needs.
In these cases, we will take effective security measures to protect your information at all times from unauthorised persons who wish to use it for their own benefit.
- Will we use your data for other purposes?
It is our policy not to use your data for purposes other than those we have explained to you. However, if we do use your data for other activities, we will always ask for your consent in advance and provide you with clear options to enable you to decide.
